Emergency Maintenance - December 4, 2013 - Software Upgrade

This notification is to inform you of scheduled maintenance that may affect your ReliableSite service. Please review the details of this notification to determine how it will affect your service.

Event Type: Network Upgrade
Start Time: 2013-12-04 02:00 EST
End Time: 2013-12-04 06:45 EST
Device(s): br1.pnj1

Event Summary: We have worked with our vendor to isolate the root cause of a brief outage on Monday 2 December, 2013 which impacted some customers.  The root cause is a recently discovered memory leak in the current software version.  To resolve this condition, the OS level must be upgraded immediately and will require a router reload.  The other core routers are not experiencing the defect but will be scheduled for upgrade shortly in non-emergency maintenance windows.

The purpose of this maintenance window is to apply an OS version upgrade to one of our core routers in the PNJ location. This upgrade will require a reload which may impact customer traffic for up to 15 minutes.  

If you have any questions regarding this notice, please contact us at support@reliablesite.net.