Emergency Maintenance - NJ3 - June 16, 2011

Dear Customer,

This notification is to inform you of a network event and subsequent emergency maintenance at the NJ3 facility. Please review the details of this notification.

Brief Description: Packet Loss/Unreachability and Subsequent Equipment Reload

Start: Thursday June 16th, 2011, 9:21PM EDT
End: Thursday June 16th, 2011, 10:15PM EDT
Impact:  High

Full Description: At approximately 9:20 PM, our device CR1.NJ3 at the NJ3 facility in North Bergen, NJ experienced packet loss and intermittent periods of unreachability.  The device was found to be suffering from an extraordinary amount of memory usage, which was causing the noted issues at this site.  The device was reloaded, in an attempt to abate this usage, and return the device to normal operating parameters.  We are working to find a root cause of this event, and will have a formal RFO drafted to customers for it.

We apologize for any inconvenience this event and subsequent maintenance caused and we appreciate your patience as we continue to improve our service platform

Please direct any comments or questions to us at support@reliablesite.net.net.

Thank You.

ReliableSite.Net LLC