The support system offers several departments for when a ticket is opened, please be sure to direct your ticket to the correct department to receive the fastest and most accurate support.
General Support - Most tickets for issues with existing products should be directed to the General Support department. This department is staffed 24/7/365 and averages an initial reply time of under 15 minutes.
Billing - Any billing related questions, including upgrades/downgrades and other pricing related questions should be directed to this department. Billing is typically available 9 AM to 5 PM Eastern, Monday through Friday, although you may receive replies outside of these hours.
Abuse - The abuse department is strictly for submitting abuse complaints and is an automated help desk. Please do not submit any sort of support related issues or questions to this department.
Feedback - Any feedback about our services should be submitted here. These tickets are reviewed for considerations in long term company changes.
We also offer a community
where you can ask questions and make suggestions in a public forum.
Article ID: 204, Created: April 23, 2015 at 4:21 PM, Modified: April 23, 2015 at 4:21 PM