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Small template edit for support login
Idea shared by Artie T. - May 31, 2015 at 11:32 AM
Completed
I'm a new customer and it took me 2 days to figure out that there is a password sync between the billing and support system. I only realized this as I was casually browsing the knowledge base.
 
Can you maybe put a small notice and disable the register button?

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Radic D. Replied
May 31, 2015 at 3:56 PM
Employee Post
Artie, thanks for the suggestion. We use a commercial billing and support system and there isn't much we can do in terms of modifying how they work.
 
We'll add something in the welcome e-mail to new customers, so they know that the sync is there.
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Radic D. Replied
August 30, 2015 at 12:36 PM
Employee Post
The e-mail template for the new client sign up within the billing portal has been modified to include that note.
 
Thanks for the suggestion!

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