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What is your support response time?
Question asked by Thin Vu Xuan - December 19, 2014 at 9:21 AM
Answered
I sent one ticket, when will I receive a response?
 
(Edited by staff to clean up content and wording)

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Radic D. Replied
December 19, 2014 at 10:54 AM
Employee Post
Hello,
 
The ticket you had open was with our "Billing" department. Billing is only available during regular business hours and does not have a guaranteed response time.
 
For our "General Support" department, initial response times are typically under 15 minutes.
 
Thank you.

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